Frequent Asked Questions


  1. Who is True Nature Co.?
    True Nature Co. (True) is a brand registered under Crush Foods Sdn. Bhd. We aim to be the best recognised brand in the rapidly growing health / natural food and beverage segment in Malaysia.
  2. What is a True Juice/Smoothie?
    True Juices and Smoothies are cold pressed-flash pasteurised pure fruits beverages with the benefit of natural fibre. Each 250ml bottle contains fruits and only fruits – NO added preservatives, sugars, concentrates, additives or even water. Besides the goodness of variety of fruits, a True Juice/ Smoothie will provide you with more than 50% of your daily recommended intake (RDI) of Vitamin C and 2 portions of your 5-A-DAY*.
    *5-A-DAY is the recommended daily consumption portion of fruits and vegetables by World Health Organisation (WHO). i.e. 400g minimum (80gx5)
  3. What gives True Juices/ Smoothies their extended shelf life vs other natural juice products?
    Every True Juice/Smoothie had undergone a gentle pasteurisation process to eliminate harmful microbes without taking away the taste and its nutrition, that means a chilled or refrigerated True Juice/ Smoothie will retain its delicious and healthful qualities for at least four weeks!
  4. Where can I purchase True Juice/ Smoothie?
    True beverages are currently available in over 150 retail outlets in Klang Valley. We are continually expanding our retail partnerships and aim to grow our networks outside the Klang Valley over the coming year. Our recently-awarded GMP, HAACP and HALAL certifications mean we can now access new distribution centres such as supermarkets, schools, hospitals and corporate entities.
    You can also get your daily dose of pure goodness in a bottle by ordering directly through this online store.
  5. What’s next for True Nature Co.?
    We are continuously working towards optimising the taste, nutritional benefits and longevity of our products. Hence, customers can be confident that any new products we introduce in the future will be of the highest quality.
  6. How do I purchase?
    You can order your True Juices/Smoothies at any time for delivery here. Every purchase made on www.truejuice.co will come in a pack of 6 bottles and you are entitled for FREE delivery!
  7. Are there any delivery charges?
    Our delivery charges are free for the areas mentioned (i.e. KL, PJ, Subang, Puchong, Seri Kembangan and Sunway) and subject to a minimum order quantity of 6 bottles. Deliveries to locations outside of the stipulated areas and less than 6 bottles will incur a delivery charge. Please contact us via email at info@truejuice.co for more info.
  8. When can I expect my order to be delivered?
    Your order(s) will be delivered on the next working day if the order is placed before 11.59p.m. You can select between the 2 sessions provided (morning/afternoon). If you have a more specific delivery time and date in mind, please contact us via email or contact form provided. Our representative will get in touch with you.
  9. What if I don’t like the products I receive?
    This is highly (highly!) unlikely. However, please tell us if you do. Feedback is very important to us and we promise to respond within 24 hours upon receiving your feedback. You can do so via our contact form or email at info@truejuice.co.
  10. How can I pay?
    We accept PayPal, all major credit/debit cards and direct online banking through the iPay88 secure payment gateway. You can also select for the Cash-On-Delivery (COD) option*
  11. How will I know if my order was successful?
    You will receive a confirmation email from PayPal or iPay88, which also provides a unique order number. You can quote us this unique order number for any enquiries. You will also receive an order notification from us.
  12. I received an SMS informing me that my credit card has been charged, but I have not received a confirmation from PayPal or iPay88.
    Please email us at info@truejuice.co and we will assist you with this as soon as possible.
  13. What if I want to change my address?
    Just log in to your account on our website to change your address or you can add multiple addresses to your account. Changes will be effective the next working day.
  14. Where is my account/how do I access it?
    You can access your account by signing in on www.truejuice.co using the button located at the top right corner of the website.
  15. Why can’t I log into my account?
    Please email info@truejuice.co with your full name and email address, to allow our customer service team to help you.
  16. What are the terms and conditions of the Valentine’s Day Special Supercharge Immunity Package?
    The Valentine’s Day Special Supercharge Immunity Package is a special promotion in collaboration with Le Petit Fleur KL. The package consist of 1 package of True Nature Co. Supercharge Immunity and a bouquet of roses (3 roses). Photo shown on the website is for illustration purposes only and due to seasonal availability; actual item may be substituted with alternative materials of equal/ higher value to maintain the overall aesthetics.